Orders and fulfilment

Delivery information

What happens after purchasing a Life Legacy memorial package and personalised QR-code plaque.

Effective 7 August 2026

1. What is delivered

Life Legacy packages combine a digital memorial service with the physical plaque and features described on the packages page. The package, total price, delivery option and any delivery charge are shown before payment or confirmed with the order.

2. Digital fulfilment

Account or memorial setup instructions are sent to the contact details supplied with the order after successful payment and any required verification. Please contact support if those instructions do not arrive or cannot be used.

3. Personalisation and production

Before manufacture, the customer must approve the name, dates, spelling, plaque design and memorial link. Production begins only after successful payment and approval. Changes requested after production begins may not be possible and may involve a reasonable additional cost disclosed before work proceeds.

4. Delivery timing

The estimated production and delivery timeframe is provided during checkout or in the order confirmation because it depends on personalisation, destination and delivery method. The estimate begins after payment, approval and confirmation of the delivery address. We will communicate a material known delay.

5. Address, receipt and risk

The customer must provide a complete and accurate delivery address and ensure someone can receive the parcel where required. Additional delivery costs caused by an incorrect address or repeated unsuccessful delivery may be payable if disclosed and agreed.

6. Damage, errors or non-delivery

Inspect the plaque when it arrives. Promptly email support@lifelegacy.co.za with the order reference and photographs if it is damaged, differs from the approved proof or does not arrive within the communicated period. We will investigate with the fulfilment provider and apply an appropriate remedy under our refund policy.

7. Contact

For an order update, email support@lifelegacy.co.za or call +27 75 872 9621.